One of our top priorities is to protect our clients from fraud or identity theft. For this reason, we require all clients to provide their documentation for account verification purposes. All documentation is treated with 100% confidentiality.
In order to start trading and withdraw funds, you must first supply us with a scan/photo of your ID (ID card, driver’s license, passport), a scan/photo of your proof of residence (gas/electricity/home phone bill, Bank statement etc.)
We accept one of the following Government Identification documents:
- Identification Card
- Driving license
We accept one of the following Proof of Address (Utility Bill) documents
- Water Bill/Invoice
- Electricity Bill/Invoice (or Voucher)
- Gas Bill/Invoice
- Land Line Phone Bill/Invoice
- Home Internet Bill/Invoice
- Bank statement
Upon login, clients can upload their documents directly through the site. Click the Upload Documents button found on the left side of the screen.
For Government Issued ID the entire document must be visible in the uploaded copy including full name, ID number, photo and expiration date.
Expiration date must be valid (in addition to not expiring within 3 months of submission.)
For Proof of Address (Utility Bill) the entire document must be visible in the uploaded copy including full name, address, issuance date and utility company logo. Must be issued within the last 6 months of submission.
Once the documents have been provided, they will be reviewed within 48 business hours. You will then receive an update via email as to whether they have been approved.
Due to regulatory protocols, if a client does not verify their account within a week, the trading account will be suspended. Only once the documentation necessary has been provided and approved will the account be unsuspended.